New Penn service helps employees with student loan debt


Many student borrowers are looking for help with their payments. Penn has partnered with financial wellness benefits institution, PeopleJoy, to help faculty and staff address their student loan debt and receive ongoing support.

“Because the loan forgiveness process is complex, we sought engagement from PeopleJoy, who can optimize and implement federal student loan repayment strategies for borrowers,” says Elena McClelland, Programs Director HR within the Human Resources Division. “We have rated their services as perfectly suited to the needs of our employees when it comes to navigating the Public Service Loan Cancellation (PSLF) process.”

This free service is available to Penn staff and faculty and will help those with student loans determine their eligibility for the program. Public Service Loan Cancellation Program (PSLF). PeopleJoy assists borrowers with the application process and acts as an advocate on behalf of the borrower with student loan providers.

“PeopleJoy is a minority-owned, Philadelphia-based company,” McClelland says. “Since 2016, PeopleJoy has partnered with dozens of employers, including Penn Medicine and CHOP, to help thousands of employees qualify for the PSLF. While employees can work directly through the Department of Education, we encourage Penn employees to contact PeopleJoy for a free initial eligibility consultation to leverage their expertise. They have already helped borrowers receive nearly $3 million in loan forgiveness this year. »

Through this service, participating employees will receive program assessments, program registration, goal-based coaching, and college financial planning.

Program assessments will help employees identify the best federal reimbursement programs based on their financial situation.

PeopleJoy will enroll eligible employees in Reimbursement Programs, removing confusing paperwork and worries about missing enrollment or annual recertification deadlines as part of the Program Enrollment Service.

In goal-based coaching, employees receive repayment planning advice and coaching based on short- and long-term budgets, revenue projections, and financial health. Regular check-in calls are also available.

Additionally, college financial planning includes one-on-one interviews with a counselor and an assessment of the best college financing options, among other resources.

To use this service, employees can visit the PeopleJoy platform at An email address, Penn ID, and information about their student loans are required. Once this information has been completed, a member of the PeopleJoy support team will contact the employee via email to request additional information if needed, activate the service and identify next steps, or let them know if they don’t. is unable to help.

“In addition to all of the benefits this service provides, each enrolled Penn employee is assigned a dedicated customer service representative to work with them throughout the life of their loan,” McClelland said. “Student loan analysis and ongoing student loan resources and services are covered by Penn, so there’s no cost.”

Penn Human Resources and PeopleJoy are offering informative seminars through December:

Student loan 101Oct. 20, 12 p.m. to 1 p.m.
Student loan 101Nov. 16, 12 p.m. to 1 p.m.
Student loan 101Dec. 15, noon to 1 p.m.

“If you have student loan debt, PSLF could potentially save you thousands of dollars,” McClelland says. “To find out if you qualify, I encourage you to attend a webinar to learn more about how to get started with PeopleJoy, recent federal student loan updates, all about loan forgiveness, consolidation by report on refinancing, and other helpful resources.”


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