“The Radeon software and driver do not match” error


When trying to launch Radeon software, you may encounter an error message stating ”Radeon software and driver versions do not match.” This error message appears when you try to install the latest drivers or software, but it does not overwrite the old version on your PC, but rather overlaps.

If your software is not updated, you are missing out on many benefits, like getting the latest updates and features for your Radeon graphics, so you need to work to fix the problem. However, people who have been using AMD Radeon graphics for a while may not have a problem, but new users may have issues.

Let’s see how you can fix this problem and prevent it from happening again in the future.

Why am I getting this error?

There are certain drivers and software pre-installed on pre-built and OEM laptops with AMD mobile and graphics. Your PC can sometimes have a hard time recognizing the latest drivers when you try to download them from their website, not replacing outdated drivers, having two at a time.

How to fix “Radeon software and driver do not match” error? ?

Since the root of the problem is the driver version mismatch, we can follow a few troubleshooting methods to possibly fix it. Let’s start by troubleshooting the Radeon application itself.

AMD Radeon App Update

Version incompatibility is one of the most common reasons that trigger the problem. When your driver version does not match the Radeon software version, it will most likely cause this problem. You’ll need to reinstall the app with the latest version to match the drivers (assuming you already have the latest ones).

  1. Hurry windows key + R and type control and hit enter.
  2. Click on Programs and Features and search for AMD software.
  3. Right-click on it and press Uninstall.
  4. Go to AMD official website, then Some products > Technologies > AMD software. Download the app.
    download amd software
  5. Install the application via the downloaded file.
  6. After that restart your PC and run the client and see if the problem still occurs.

Driver Update

If updating the Radeon software to the latest version did not help, you should try updating the Radeon drivers one more time. This will ensure that there are no version incompatibilities behind the scenes.

Here are the steps to update the drivers:

  1. Press Windows key + R to open run command line, type in it devmgmt.msc.
  2. Expand the Screenshot taken and select your AMD Graphics.
  3. Right-click on it and press the Update Driver.
  4. Now choose to Browse my computer for drivers. Make sure you don’t choose the other option, sometimes your PC may choose an older driver version if you do.
  5. Picking out Let me choose from a list of drivers available on my computer and select the last one.Windows-Update-Radeon-Driver-Pick
  6. After the update process is completed, open the AMD software to check whether it is working or not.

Alternatively, you can try AMD’s driver tool, it’s called AMD Auto Detect and Install Tool. You can find it on their official website.

  1. Download and run the tool installation file.
  2. Once the download is complete, the tool starts scanning your PC for possible driver updates.
  3. Once the scan is complete, it offers you all the latest drivers available for your AMD components.

Reinstalling drivers

If updating the drivers didn’t work, try reinstalling them as a whole. Sometimes files can get corrupted during installation. To eliminate the chances of this happening, reinstall all drivers.

  1. Go to the official AMD website.
  2. Download and run the AMD Cleanup utility.
    cleaning tool
  3. It will ask you to reboot into Safe mode for security measures, Click Yes.
  4. Then a message box appears saying all AMD drivers except chipset drivers will be removed. Click on Yes Again.
  5. Now the tool starts the cleaning process.
  6. When finished, the tool asks you to restart your computer.
  7. Restart your PC and install the latest drivers and software.

Using Windows Registry to Match Driver Version

The Windows registry contains information about your system for various uses; information such as – Hardware Settings, User Profile and many more. You can modify your AMD software registry files to match the current graphics drivers you have. It has proven effective in many cases, and you should give it a try.

  1. Hit windows key + R and type dxdiag. Click on Yes from the prompt message box.
  2. Now under the Display you should see a section titled Drivers. Note the driver version.Windows-Dxdiag-Display-Version
  3. Then press windows key + R and type: regedit.
  4. Navigate to the following path file: HKEY_LOCAL_MACHINESOFTWAREAMDCN
  5. Click on Driver version and change it to the driver version you noted earlier.
    amd driver change
  6. Save it and restart your PC.

Prevent Windows Update from installing new drivers

Sometimes when Windows releases the latest updates, it may also change/update existing AMD drivers. This is especially the case with OEM systems that come with custom-installed drivers and software.

Let’s see how you can prevent Windows from updating automatically.

  1. Hit windows key + R and type sysdm.cpl in the command line.
  2. Now, Material > Device Installation Parameters.
  3. Then select No (your device may not work as expected) and knock Save changes.
    disable automatic updates
  4. Reinstall the AMD Radeon software and see if the issue still occurs or not.

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